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82C-MDT/Laptop Use (Registry Computer) <br /> <br /> <br />Policy & Procedure Page 6 of 6 <br />H. Trouble Shooting <br /> <br />1. Computer won’t power on: <br /> <br />a. Check for battery light and power to the system. The computers are hard <br />wired to the cars. <br /> <br />2. Computer is on but the screen is frozen: <br /> <br />a. Check to see if the mouse or keyboard is working. If so, reboot the <br />computer. If not, shut the computer off using the power switch, wait at <br />least 30 seconds, and then turn the computer on. <br /> <br />3. Computer comes on and the programs load but the user cannot log in: <br /> <br />a. Ensure that the “cap lock” or “numbers lock” key is not on and that the <br />keyboard and mouse are working. <br />b. Check to see if the computer is connected to the network. <br /> <br />4. The computer is not connected to the network: <br /> <br />a. Check to ensure that the access is connected to the provider. <br />b. If access is not connected try to “connect” by pressing the button that <br />states connect. If this is not successful try to reboot the system. <br />c. If the computer is equipped with an air card, (none of the marked units <br />have air cards) check to ensure that the card is properly seated and that <br />the antenna connection is tight. <br /> <br />5. The program is running but the user does not get any Criminal Justice <br />Information System data back: <br /> <br />a. Check with other officers to see if they are having difficulty as well. <br />b. Multiple vehicle problems indicate a network or server issue. <br /> <br /> <br />i Appendix D, CJIS Users Agreement. <br />ii M.G.L. c. 266, §120F. <br />iii CJIS User Agreement, 3.18. <br />