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18 – Citizen Survey <br />Policy & Procedure Page 2 of 3 <br />PROCEDURES <br />A. Frequency <br />1. As funding permits, the survey will be conducted at regular intervals to <br />provide consistent feedback. Preferably, a survey will be conducted at <br />intervals not to exceed five years. <br />2. The Chief of Police may decide at any point to seek feedback using a <br />survey tool. <br />B. Format <br />1. Questions <br />a. Delivery of service, interaction with officers, perception of crime and <br />safety in and around neighborhoods should be included as well as <br />other information deemed appropriate. <br />b. When a survey is prepared it should resemble previously distributed <br />questions so that the returned information can be compared with <br />prior surveys. <br />c. Questions will be reviewed prior to a mailing so they can be updated <br />(i.e. add or eliminate questions regarding programs that have been <br />created or cancelled since the last survey). <br />2. The sampling will be from a cross-section of residents. <br />a. Coordinating with the Town Clerk’s Office, a “Head of Household” <br />list can be obtained and used to allow random selection. <br />b. The same number of surveys should be distributed each time. <br />c. Reminder(s) should be sent to households mailed the surveys to <br />ensure the largest return possible. <br />d. The process will allow surveys to be returned anonymously, this will <br />encourage honest responses identifying strengths and weaknesses <br />in the Department that may then be addressed. <br />C. Objectivity <br />1. The Department may collaborate with other organizations to accomplish <br />the survey and to help maintain the anonymity and integrity of the <br />survey results. <br />2. Research centers and schools that engage in surveys and data <br />collection should be used to remove the Department from any <br />involvement in data collation and tabulation. The use of qualified <br />statistical personnel can help maintain the objectivity of the survey and <br />subsequent reports.