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Policy & Procedure Page 1 of 6
Lexington Police
Department
Subject: Hostage Negotiations
Policy Number:
46C Accreditation Standards:
Reference: 46.1.2 Effective Date:
3/11/13
New
Revised
Revision
Dates:
1/24/19
By Order of: Mark J. Corr, Chief of Police
The Municipal Police Institute, Inc. (MPI) is a private, nonprofit charitable affiliate of the
Massachusetts Chiefs of Police Association. MPI provides training and model policies
and procedures for police agencies. This policy is an edited version of MPI Policy
7.XX, “Hostage Negotiations.”
GENERAL CONSIDERATIONS AND GUIDELINES
The primary overriding objective of police officers responding to any hostage
confrontation is the preservation of lives, including those of the hostages, the citizens
in the area, police personnel and the hostage-taker. The secondary concerns are the
apprehension of the perpetrator and recovery of any property seized.
It is the policy of the Lexington Police Department in any hostage situation that:
To give the highest priority to protecting lives during a hostage situation;
Arrest and recovery of seized property are secondary to the preservation of
lives.
PROCEDURE
A. Arrival at Scene
1. The first officers arriving at the scene of a hostage situation should
avoid the impulse to take immediate action and confront the hostage-
taker(s). Officers should:
a. Make an immediate assessment of the situation;
b. Advise the Commanding Officer and/or the Patrol Supervisor of
the circumstances and the need for assistance from tactical and
negotiations personnel; and
c. Isolate the incident area.
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2. As additional officers arrive, they should contain the incident, isolating
the crime scene and evacuating the immediate area using the following
criteria:
a. Evacuate all injured people.
b. Remove all uninvolved people from the area.
c. Evacuate buildings involved.
d. Prevent pedestrian and vehicular traffic from entering the area.
e. Seal off escape routes, as the safety of the hostages can best be
assured by preventing movement by the hostage-taker.
B. Officer-in-Charge at Scene
1. The Officer-in-Charge at the scene shall be in command of all police
operations and make all decisions regarding police action to be taken.
2. The Officer-in-Charge at the scene shall initiate the Incident Command
System, delegating duties as additional resources arrive. See
Department policy 46A-All Hazards Plan. The incident command staff
shall:
a. Establish a command post and inner and outer perimeters;
b. Determine the deployment of all officers and vehicles at the
scene;
c. Call for assistance from other agencies, as necessary;
d. Obtain as much information as possible about the hostage-taker;
e. Before taking direct police action, make an effort, if possible, to
persuade the hostage-taker to surrender;
f. Ensure that the hostage-taker knows of the presence of the
police, but not their specific deployment or strategy;
g. Determine the necessity for any special equipment, including
body armor, special weapons or specially-trained police units;
h. Coordinate actions of tactical personnel and negotiators.
i. Request the cooperation of the telephone company to obtain and
maintain police control of all telephones available to the hostage-
taker; anticipate and prevent attempts by the news media to
contact the hostage-taker directly;
j. Deal with the news media in accordance with Department policy
54A-Public Information and the News Media;
k. Call for emergency equipment as necessary;
l. Take every precaution to avoid injury to the hostage(s), to police
officers or to any innocent persons in the vicinity;
m. Take every verbal and tactical means available to secure the
apprehension of the hostage-taker without harm to the
hostage(s);
n. Evaluate the use of force, including chemical agents;
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o. Ensure that, properly instructed and well-equipped police officers
make the apprehension of the hostage-taker; and
p. If the hostage-taker kills one or several hostages during
negotiations, take immediate action to save the remaining
hostage(s) if it appears the hostage-taker is likely to kill more
hostages.
C. Commanding Officer Duties (Police Station)
1. Notifications: The Commanding Officer shall notify the Chief of Police or
in his absence his designee of any hostage situation. The Town
Manager shall, when time permits, be notified of the situation.
2. Make the necessary calls so that the highest ranking officer available
can respond to the scene.
3. The Commanding Officer shall also ensure that additional agencies that
may be needed are contacted and placed on standby (NEMLEC, State
Police, FBI, National Park Service, DPW etc.).
D. Mobility
1. Every effort should be made to keep the hostage situation from
becoming mobile as it could become more difficult to contain and
control.
2. If the situation does become mobile, the Officer-in-Charge at the scene
shall assign an unmarked car to follow and maintain constant
surveillance.
3. The surveillance car shall follow and maintain contact with the hostage
vehicle as long as hostages are being held, and advise the Officer-in-
Charge of their location.
4. The dispatcher shall monitor the progress of the situation and keep the
Officer-in-Charge informed. At the direction of the Officer-in-Charge,
other agencies, including NEMLEC, State Police and F.B.I., shall be
asked for assistance. The dispatcher will also notify the appropriate
agencies if the situation moves to another jurisdiction.
E. Demands
1. The Officer-in-Charge at the scene shall make all decisions regarding
the demands of a hostage-taker.
2. The following demands shall not be complied with under any
circumstances:
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a. No weapons will be supplied to the hostage-taker, as it is always
possible that a hostage-taker may be bluffing with an unloaded
or imitation firearm.
b. No additional hostages will be given, and exchanges of hostages
must be made cautiously, if at all.
c. A hostage-taker shall not be allowed to remove a hostage to
another location.
F. Negotiations
1. Generally
a. The Officer-in-Charge at the scene shall utilize the services of a
trained hostage negotiator when necessary, if one is available.
In as much as each hostage situation is unique, each must be
treated on an individual basis.
b. Relatives or close friends of the hostage taker generally should
not be allowed to act as negotiators. The hostage-taker may
harbor deep hostility toward these people, and their safety may
be at risk.
2. Negotiations Team Call Out
a. The Officer-in-Charge at the scene shall determine if the
services of a negotiator are appropriate for the given incident
and initiate a call out.
b. The North Eastern Massachusetts Law Enforcement Council
(NEMLEC) control point shall be contacted and advised of the
situation. The point of contact will initiate a negotiations team
call out and call out other NEMLEC resources, if necessary. [If
NEMLEC is not immediately available, State Police or other
trained law enforcement negotiators should be contacted]. The
caller must be prepared to provide the point of contact with
information about the incident, including:
i. Location of the incident;
ii. Number and identity of hostages and perpetrators;
iii. Weapons, types and quantities;
iv. Reason behind hostage taking, if known:
a) Fleeing Criminal;
b) Terrorist or political extremist;
c) Religious fanatic;
d) Mentally disturbed person; or
e) A “wronged” person.
c. The caller should provide any other information that would be
helpful for the negotiations team in planning their response.
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3. Negotiator Responsibilities, if a Lexington Officer is assuming these
duties:
a. Accumulate as much information about the hostage-taker as
possible, and appear compassionate, yet unemotional.
b. Attempt to reduce the number of people involved, and talk only
to the leader of the hostage takers.
c. Do not portray himself/herself as the ultimate decision maker so
that [s]he may buy time more easily.
d. Attempt to ease the personal animosity, which the hostage-taker
may have toward the police or other group, agency, organization
or individual.
e. Avoid any appearance of weakness or lack of confidence, and
never give away anything without getting something in return.
f. Utilize delicate prodding, such as, "What if . . ." or "How can I sell
your request to my bosses?"
g. Elicit from the hostage-taker how the problem can be resolved.
h. Check out alternatives to "buy time.”
i. Never criticize an idea of the hostage-taker, or attempt to impose
the negotiator’s judgments or values.
j. Negotiate everything (e.g., trade food, water, electricity, heat, or
air-conditioning for hostages or extensions on the hostage-
taker's deadlines).
k. Keep the hostage-taker in a decision-making status by requiring
him/her to decide even minor issues (e.g., if [s]he wants food,
what does [s]he want, hamburgers or hot dogs; what about
pizza; what does [s]he want on the food; what do the hostages
want; what about drinks - large or small, diet or regular; etc.).
l. If necessary, provide the hostage-taker with a means of
communication (e.g., telephone, radio) for negotiations, with
approval of the Officer-in-Charge. Make certain that the
instrument provided is capable of receiving or transmitting only
on the channel set aside for negotiation and cannot be made to
receive tactical communications. Telephones are preferable to
radios because telephones are more private, and radio batteries
will go dead during prolonged negotiations.
G. Conclusion of Situation
1. When a hostage confrontation is terminated, the hostage-takers shall
be taken into custody and removed from the scene as quickly as
possible, and the hostages shall be provided with medical attention, if
required.
2. All hostages shall be identified and interviewed as soon as practical.
3. The Officer-in-Charge of the police operation shall submit a full and
complete report of the incident to the Chief of Police.
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4. Counseling: The Officer-in-Charge should arrange for stress-debriefing
sessions with qualified counselors for all personnel directly involved in
the hostage situation. Post-traumatic stress disorder is generally best
alleviated when counseling is provided within twenty-four hours of the
incident.