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Recommendations <br />1. Organizational location of transit operations, parking management and <br />transportation planning: We are recommending Option 3 that would re- organize <br />and place Transit /Lexpress operations under Department of Human Services, <br />Transportation Planning under Planning Department, and Parking component under the <br />Police Department. <br />We believe this option will offer the following service enhancements: <br />a. Department of Human Services assumes oversight of Transit / Lexpress <br />operations and marketing <br />Town Manager <br />Director of Human Services <br />Transportation /Lexpress Coordinator <br />28 hr /week — currently 35 hr /week <br />Department Clerk <br />21 hr /week — no change <br />Service Enhancements: <br />Transit Management within Department of Human Services provides for improved <br />coordination by placing transit operations under one department. This will allow <br />for joint oversight and coordination of Lexpress and the pilot taxi program offered <br />by the COA. Staff will continue to provide the coordinated financial needs <br />assessment and evaluation for all residents. This will allow a sharing of <br />administrative staff to help with dual program management. Hours will be <br />scheduled to provide full time coverage during the normal work day of 8:30 am — <br />4:30 pm. This model will retain the "hands on" customer service approach that <br />Lexpress has offered in the past. The Department of Human Services is charged <br />with the mission to serve all ages from youth to seniors and is in a unique position <br />to respond to the changing demographic needs of the community. <br />61 <br />