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Demographic analysis on app usage.Less than half actually offered app based payment;they <br />also offered a cash based option.It would be good to know what the barriers are to actually get <br />the app and rely on it. <br />Howard -City of Newton and their own demand service.Looking at transit options outside of <br />MA.Part of the problem with ridership and usage of Lexpress and also I don't know whether <br />they are early or late.The T has an app which actually lets us know when the bus is early or late. <br />Having to wave down a bus is hard for senior citizens.L'express does go into Brookhaven <br />because there has never been enough demand.They have to call the Lexpress,they don't need <br />much advance notice and it can be arranged. <br />Susan Barrett -we do have an app for real time bus tracking.Called RIDE SYSTEMS.Mission <br />hill is part of the MBTA suburban bus resources.If we pool contracts together you can get a <br />better contract and a better rate. <br />The trends in ridership went up in 2014,2015 and 2016.They had not suffered the loss of <br />flexpass ridership.The senior ridership was also beginning to take off as we started the senior <br />ass. <br />They tried to streamline the routes.They were made into 3 longer bus routes as opposed to 6 <br />mini routes.They made one seat rides as opposed to breaking it up.But there are half as many <br />opportunities for boarding. <br />External transfers -LRTA and the MBTA both of those use Charlie cards.BUt L'express cannot <br />use Charlie cards.Earlier there was an LRTA agreement.Bring down the cost of the ride <br />Barr Turner -Mission Hill at the grocery store stop,they consolidated into pick up and drop off <br />points.The scheduling became more reliable.By adding the fixed stopes <br />Sally -Funding sources for the Mission Hill system,it would be great to know their funding <br />sources.Because it's really hard to make comparisons.The other thing that happened was to <br />lexpress on not to change things.However,as gradually as more industry or apartments got <br />built along the edges of Lexpress then the routes got long.Especially during more traffic time. <br />Longer routes had to be done because of congestion. <br />Barr Turner -Challenges with small networks data is really hard to find.The kind of detailed <br />ridership is very hard to find. <br />Kunal -TAC:Creating a uniform experience,Mobility study Ivy answered.It was talking about <br />the marketing and branding experience,the buses should look the same,creating uniform bus <br />stops.It did not cover fare as a uniform experience.A single amp could create a uniform <br />experience.A lot more to do marketing and design than fare structure.TAC had suggested some <br />of these measures.TACEffort to have charlie card integrations. <br />Branding <br />Fare side -integration and simplification through the $20 pass proposal <br />Technology -seeing l'express bus in the same interface as the other transit options,in all our <br />map apps. <br />Oct 2022,maintaining level service,but also allocating sufficient funding sources to the 2023 <br />standards,