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The Town Manager Touches on <br />A concept of public service; a new personnel <br />program; effect of inflation; an almost -level <br />tax rate; mandated state requirements; the <br />need for comprehensive long term planning. <br />Walter C. O'Connell <br />Town Manager <br />MY CONCEPT OF PUBLIC SERVICE is that it is an individual service rendered by <br />individual employees to individual citizens. It is a service dependent upon <br />the right thing being done at the right time by the right person in the right way. <br />This philosophy is behind our effort to improve the effectiveness of our town gov- <br />ernment operations. It is dependent upon having well- trained, highly motivated <br />employees who are fairly and adequately paid. We are now underway <br />with a project being conducted by Arthur D. Little Company to re- <br />PERSONNEL <br />view and update the plans with which the value of each employee's <br />PROGRAM position and the appropriate compensation range are established. <br />This updating will insure equitable pay for each employee based <br />upon his measured performance, while also providing the taxpayer <br />with fair value in services rendered. <br />Improving the effectiveness of each employee continues as one of our high <br />priority goals. We are proceeding on a program for installing a complete modern <br />personnel system in general government and we are moving rapidly toward staffing an <br />authorized additional position in personnel administration which will strengthen <br />the administrative organization considerably. We are fortunate to have the ser- <br />vices of Mr. W. Neil Chapman a Lexington resident, a recently retired industrial <br />executive with extensive management experience in the personnel field to guide and <br />assist us in development and installation of our personnel systems improvements. <br />1974 operations have been dominated by the effort of town management to con- <br />tinue to provide quality services with the available funds while confronted with <br />galloping inflation which is having a devastating effect. The impact is a series <br />of multiple blows which are, in total, escalating costs at a rate which causes <br />alarm. Materials and services costs are spiraling rapidly. For example, the cost <br />of street lighting has skyrocketed from $100,000 per year in 1971 to $165,000 cur- <br />rently, and we estimate over $200,000 per year in 1975. Getting <br />competitive bids on certain materials is frequently impossible. <br />GALLOPING The unavailability of certain materials is forcing the use of <br />more expensive substitutes. During the recent budget year, it <br />INFLATION was necessary to draw on the reserve fund for $95,629.22 to meet <br />unanticipated increases in costs, primarily for fuels and util- <br />ities. Our pledge to the citizens is that we will continue the all out effort to <br />maintain an adequate level of services with the optimum use of the available re- <br />sources. Despite those pressures increasing local government costs, we take pride <br />along with many others in the fact that Lexington's tax rate will have risen only <br />11% over the past five years. <br />Local governments continue to experience the need for increasing organization <br />to provide new services mandated by acts of the legislature or by the transfer of <br />functions previously performed at the state level and at state expense, down to <br />9 <br />